Your right to a fault-free product
TermaTech provides, under the condition of compliance with the user and operating manual, a warranty of 2 to 5 years for materials and manufacturing defects on the load-bearing structure, excluding the combustion chamber.
The following combustion chamber parts are not covered by the warranty: Combustion chamber, cast iron parts, insulation material, smoke deflector plates, glass, gaskets, as well as the closing mechanism/handle.
External parts not covered by the warranty include: Painted plates/surfaces, stone cladding, tiles, concrete, and glass, as well as the closing mechanism/handle.
If any faults are present, which are covered by this warranty, upon delivery to the customer, or if any such faults arise during the warranty period, TermaTech A/S undertakes to send a suitable replacement component, free of charge, in order to remedy the fault. TermaTech A/S is under no further obligation to remedy the fault in the form of, for example, mounting of the replacement component. Other than being entitled to a replacement component, the purchaser is not entitled to claim any compensation in respect of direct or indirect damage or injury.
The repair of faults or replacement of product parts does not extend the period of validity of the warranty on the product or the replacement components. Nor will any new warranty period commence for either the product or the replaced component. In addition to the rules applicable to the warranty, the consumer also has the rights granted under the Danish Sale of Goods Act.
Notification of any faults or defects must be made to the seller of the product. In such cases, the purchaser must be able to prove that the product was purchased from the seller and when it was purchased in the form of, for example, an invoice/purchase receipt. The purchaser must provide the type of model and production number specified on the product. If the purchaser wishes to make a complaint about a fault, the seller must be informed within a reasonable period of time, i.e. within 14 days of the fault being detected.
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