PROBLEM: SOOT HAS FORMED ON THE GLASS.
Cause: Is the temperature in the combustion chamber too low? Is the wood wet?
Is the air supply opened sufficiently? Are there enough embers? Is there sufficient draught in the chimney?
PROBLEM: WATER IS RUNNING DOWN INTO/OVER THE STOVE.
Cause: Condensation from the chimney, wet wood, the temperature in the stove and the chimney is too low.
Wet wood has been used for firing up, there is insufficient wood or air.
PROBLEM: THERE IS NO HEAT COMING FROM THE STOVE.
Cause: Is the air supply opened fully? Is the wood wet? Is the wood too old or dried out?
Has soot formed on the chimney and stove?
PROBLEM: YOU CAN’T GET A FLAME GOING IN THE STOVE.
Cause: Are the baffle plates positioned where they should be? Is there sufficient draught in the chimney? Is the wood wet?
Has soot formed on the chimney and stove? Have the firing up instructions been followed properly?
PROBLEM: IT IS NOT POSSIBLE TO REGULATE THE STOVE, IT IS STILL BURNING EVEN THOUGH THE AIR SUPPLY HAS BEEN CLOSED OFF.
Cause: The stove is not water-tight. Firstly, check whether the sealing bands on the door and the ash drawer are intact and positioned correctly. Contact the dealer.
PROBLEM: THERE IS A SMELL WHEN THE STOVE GETS HOT.
Cause: The paint on the stove is still hardening. To overcome this as quickly as possible it is important that you allow the stove to get really hot the first few times it is used. The paint is not wear-resistant until it has been really hot. Following a summer break, there will often be dust, cobwebs and spiders in the cavity of the stove, this can also cause a smell when it is first fired up.
PROBLEM: THE GLASS IS CRACKED.
Cause: If the glass cracks on the first or second time it is fired up this is reasonable grounds for making a claim. Before the glass is re-inserted – check whether there is any welding slag or other defect that has caused the glass to get wedged in.
If the glass cracks later on this is not normally accepted as grounds for a claim.
PROBLEM: SMOKE COMES OUT WHEN THE DOOR IS OPENED.
Cause: Has the door been opened too quickly? Do not open the door until the wood has burnt down to embers. There must not be any visible flames. Is the wood wet? Is there sufficient draught in the chimney?
PROBLEM: THE GLASS HAS TURNED WHITE.
Cause: This is due to the glass overheating. It happens, for example, if the stove has been fired up too rapidly, with open start-up air/primary air or if unsuitable fuel has been used.
PROBLEM: THE STOVE IS MAKING A NOISE.
Cause: When steel and iron expands rapidly when it gets hot. This places a strain on the welds and joints which sometimes causes a highly audible sound. This is completely normal and quite harmless – it is not a fault or grounds for making a claim. In very rare cases, when the noises can be classified as a a loud “bang” or “pop”, it may be a good idea to ask the dealer for advice.